Transfer Counselor - F/T Murray

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Position Title: Transfer Counselor 
Reporting to: Admissions and Placement Manager 
Employment Type: Full-time, Non-exempt 
Pay: $13-14/hour, DOE 
 An hourly pay differential allowance of $.50 per hour may be paid to bilingual incumbents fluent in Spanish.
 
Work Schedule 
● Position includes weekday, weekend and holiday hours requiring a flexible work schedule depending on needs. 
● Hours and days are subject to change based on department demands. 
Under the direction of the Admissions and Placement Manager and Transfer Supervisor, the Transfer Counselor’s main purpose is to help coordinate animal transfers to and from placement partners and other facilities. The transfer counselor organizes and ensures the admissions and animal care teams provide appropriate initial intake, as well as the behavioral and medical assessment of animals transferred to the Humane Society of Utah. The transfer counselor is responsible for record-keeping of all animals transferred to the Humane Society of Utah to ensure all medical and behavioral care both at the sending shelter, as well as the Humane Society of Utah are documented and continuity of care is maintained.
 
 
● Associates degree or equivalent from an accredited college or technical school.
● Two years of experience working or volunteering with an animal care, rescue, or shelter organization. 
● Excellent organizational skills with strong attention to detail. 
● Strong customer service skills. 
● Demonstrated ability to work in a fast-paced environment and without a high level of supervision. 
● Demonstrated ability to communicate effectively, both orally and in writing, with the public, fellow employees, and volunteers. 
● Proficiency in Excel, Gmail, Google Sheets/Docs, and other computer skills that include the ability to prepare reports and maintain an efficient records system. 
● Valid Utah driver’s license and insurable driving record. 
● Self-motivated and well organized, able to manage multiple projects in a fast-paced work environment. 
 
Preferred Skills/Qualifications 
● Training in social work/communications. 
● Professional experience in animal welfare/working with animals. 
● Knowledge of veterinary care/animal health. 
● Experience providing high level of service to customers. 
● Familiar and experienced with Chameleon (shelter management database system).
 
 
Physical Requirements/Work Environment 
● Ability to stand, walk, stoop, kneel, crouch, climb and manipulate (lift, carry, move) up to 50 pounds. 
● Ability to work outdoors in varying temperatures and climates. 
● Ability to work with animals of varying temperaments in noisy conditions. 
● Ability to work with cleaning materials. 
● Ability to use strength and agility while working with active animals. 
● Responsible for presenting a neat and professional appearance to the public at all times.
 
Primary Responsibilities
● Coordinate all transfer/transport details, including any veterinary scheduling, recruiting the help of staff and/or volunteers as needed. 
● Assist shelter staff with weekly population assessment to ensure timely process for transfers.
● Perform data entry to maintain appropriate recordkeeping. This will include animal transfer statuses and partner interest. 
● Work closely with shelter management, Transfer Supervisor, Admissions and Placement Manager, and Foster Coordinator to coordinate and assist with care of shelter animals.
● Deliver high-level customer service to the Humane Society of Utah’s patrons. ● Manage emotionally difficult situations with strong communication skills. 
● Safely handle, restrain, and move animals. This includes coordination and movement to address contagion concerns. 
● Perform basic behavior and health evaluations to determine path of animal.
● Administer vaccinations and preventative medications. 
● Contribute to and lead initiatives to improve processes and procedures. 
● Clean and sanitize evaluation and intake areas. 
● Treat all animals humanely, properly, and with compassion at all times, regardless of the situation or circumstance; promote a humane and caring attitude toward all animals at all times.
● Maintain positive relationships with co-workers, managers, executive staff, community pet owners, adopters and other stakeholders. 
● Cheerfully acknowledge the presence of customers in all public areas, and interacting with the public in a polite, professional, nonjudgmental manner at all times. 
● Other duties as assigned by the Transfer Supervisor, Admissions and Placement Manager, Executive Director or Director of Shelter Operations. 
 
This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related duties required by management. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship. 
The Humane Society of Utah is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, or gender expression.
 
 

Please email a resume and cover letter to brennanr@utahhumane.org and reference "Transfer Counselor" in the Subject Line of your email.
The position is open until filled.